European Trips Deposit, Cancellation, Terms and Conditions
Deposit and Cancellation
Payment Schedule Deposit Per Person at Time of Booking: $500 (full-payment if within 90 days of departure) Final Payment Due: 90 days prior to departure
Cancellation Fees Per Person – Main Group Journeys and related Group Pre/Post Tour Extensions 91 days prior to departure or more: $1,250 90-61 days prior to departure: 50% of program price 60-31 days prior to departure: 75% of program price 30 days prior to departure or less: 100% of the program price
Cancellations must be received in writing. Additional terms and fees apply to Internal Airfares, Extra Services and Partial Room cancellations.
Please refer to full Terms & Conditions below for specifics.
Terms and Conditions
These True Hope Travel Consultants, Inc. (“THT”) Terms and Conditions apply to all group journeys departing between January 1, 2021, and December 31, 2021; and all related Extensions and bookings of the above programs for future years until updated.
All group journeys are guaranteed to operate with a minimum of twenty (20) persons unless noted on the itinerary. Guaranteed departures will operate except only in cases of force majeure, which could include any major world event adversely affecting international travel patterns or other circumstances beyond THT’s control. Force majeure are unforeseeable circumstances that prevent someone from fulfilling a contract. Force majeure include but are not limited to war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations.
INCLUDED IN JOURNEYS
All accommodations, meals and fully guided sightseeing (including park and entrance fees) as noted in the itinerary; airport transfers to/from hotel/ship in the first/last published city regardless of day of arrival and departure; services of THT Tour Director or appropriate guide on Pre- and Post-Tour Extensions; coffee/ tea/soft drinks/water at included meals; porterage of up to two (2) pieces of baggage; complimentary Internet access (where available on cruises and at land accommodations; service levels are not guaranteed); and hotel taxes.
NOT INCLUDED IN JOURNEYS
Trip Travel Cancellation Insurance, Trip Travel Medical Insurance or Trip Travel Interruption Insurance; international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; gratuities to the guides; meals other than those specified in the itinerary; room service; beverages other than those noted in inclusions above; sightseeing not included in the published itinerary; and personal expenses such as laundry, communication charges, Internet access for all trains; and optional activities (which are subject to availability).
Most hotels allow check-in to take place during the midafternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask THT for details and prices.
ROOM UPGRADES/SPECIAL REQUESTS
Upgrades are available on request at individual hotels. Specific requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
THT reserves the right to modify program itineraries, including arranged sightseeing and featured experts, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond THT’s control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued.
International airfare (to the journey starting point and from the ending point) is not included in program pricing. THT works with many air carriers and can offer quotations from any gateway. Some journeys require internal flights as specified in the itinerary. This airfare is typically not included and must be purchased from THT in addition to the journey. All internal air is based on economy class seating and is 100% non-refundable at time of final payment. All international and internal air quotes are subject to change until final payment has been received by THT. Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by THT.
All air carriers are independent contractors and are not owned, managed, controlled or operated by THT. Your airline ticket constitutes a contract between yourself and the airlines (and not THT), even if purchased through THT. THT is not liable for, and does not assume responsibility or accept claims with regard to seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
THT provides porterage of up to two (2) pieces of baggage per person. Please note, should your journey include internal/ domestic or charter flights, your luggage allowance may be less than two (2) pieces of baggage and weight/size restrictions and additional costs may apply.
Details will be provided in your Pre-Travel Documentation. Baggage and personal effects are at the owner’s risk throughout the travel program, and THT assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights.
PRICES AND ARRANGEMENTS
Quoted program prices are per person, double occupancy except where indicated. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted at the time of printing. THT is under no obligation to give a breakdown in costs of any journey. Pre- and Post-Tour Extensions are only available to guests booked on related group journeys. Modification of program content to accommodate a smaller group size will not affect the published program price.
The minimum age is 10 years old unless noted on the itinerary. All children under age 18 must be accompanied by an adult. Some activities on journeys may require a minimum age to participate. THT reserves the right to marginally exceed the published maximum group size on Family Journeys to accommodate a family.
ACTIVE ELEMENTS & CONDUCT
Some active elements have been incorporated into select itineraries. To enjoy the trips as intended, a minimum level of fitness is required. THT will require prior notice if any participant has any physical or other condition or disability that would prevent them from participating in active elements of any trip and/or could create a hazard to himself or herself or to other members of the group. THT may require guests to produce a doctor’s certificate certifying that they are fit to participate. Acting reasonably, if THT is unable to properly accommodate the need of the person(s) concerned or believes that health and safety may be compromised, THT reserves the right to refuse participation. The guest represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. THT also reserves the right to remove from the trip, at the participant’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour. Due to ship restrictions, women who will be six (6) months or more pregnant at any time during a cruise are not permitted to travel.
THT’S GUEST PROTECTION PROGRAM
Travel insurance is not included in the price of the program and is highly recommended for each traveller.
PASSPORTS AND VISAS
It is the guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required for U.S. and Canadian citizens traveling to all international destinations. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank visa pages for entry and exit stamps. Many destinations also require a visa for U.S. and Canadian citizens; this will be indicated in your Pre-Travel Documentation if this applies to your trip. Citizens of other countries should contact the appropriate consular office for entry requirements pertaining to their journey. You may be refused boarding or disembarked from a plane, vessel or train without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by THT which result from improper documentation or noncompliance with applicable regulations.
RESERVATION AND PAYMENT SCHEDULE
Any payments made to THT constitute your acceptance of the terms and conditions set out herein and in more specific pretravel documentation, including the guest information form.
THT, in conjunction with its partner Due South, accepts all major credit cards and personal checks.
Deposit per Person Required at Time of Booking: $500
First Payment is due 120 days prior to departure: $1,000
Final payment is due 90 days prior to departure.
If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
Cancellations must be received in writing and will become effective on the date of receipt, fax or email. Cancellations received by THT are subject to the following:
CANCELLATION FEES PER PERSON
91 days prior to departure or more: $1,250
90-61 days prior to departure: 50% of trip price
60-31 days prior to departure: 75% of program price
30 days prior to departure or less: 100% of the program price
Partial Room Cancellation: If a guest cancels or leaves a journey and a roommate remains, an additional supplement may apply to the price for the remaining guest.
CANCELLATION CHARGES FOR INTERNAL AIR
All internal air is 100% non-refundable at time of final payment (some exceptions may apply).
CANCELLATION CHARGES FOR EXTRA SERVICES
Additional hotel nights and other extra services booked in connection with THT journeys are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
CLAIMS AND REFUNDS
Refunds are not made for any missed services. Please see our Limits on THT’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. THT will not consider any liability for any claims that are not received within 30 days of the termination of your trip.
PHOTOGRAPHY DURING TRAVEL
THT reserves the right to take photographs and video during the operation of any program or part thereof and to use them for promotional purposes during the program and thereafter. By booking a program with THT, guests agree to allow their images to be used in such photographs and video. Guests who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
LIMITS ON THT’S RESPONSIBILITY
THT, its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any property or entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, THT is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, THT is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.
If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkeling, hot air ballooning, helicopter flights, ziplining, high altitude treks, climbing, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any activity which THT considers to carry inherent risk of serious illness, injury or death (“Activities”), then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities and agree to release THT and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.
Further, as consideration for being permitted to participate in the Activities; you release THT, whether known or unknown, from, and agree not to sue or make claim against THT for, property damage, cancellation of any Activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of your participation in the Activities, and any activity related thereto, including transportation to and from the site of the Activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of THT (but not its reckless, willful, or fraudulent conduct), and/or from any defect in equipment. You further agree to indemnify and hold THT harmless with respect to any claim made against THT by anyone else which (a) related to your participation, or (b) which would be subject to the above release and covenant not to sue if you had made the claim directly yourself.
It is the responsibility of the guest to become informed about the most current travel advisories by referring to the U.S. State Department’s travel website at travel.state.gov or by phone at 888 407 4747. In the event of a State Department Travel Advisory against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on THT’s Responsibility clause, to any THT brochure, to any information regarding any THT trip, service or package, or to any THT-related trip, activity, service or package, shall be submitted exclusively to and resolved in binding arbitration in Chicago, Illinois under the CPR International Non-administered Arbitration Rules (which can be found at cpradr.org), before a single arbitrator appointed by CPR. Any party or their representative may appear for the arbitration by telephone or video conference. Each party shall bear its own fees, costs and expenses and an equal share of any arbitrator and administrative fees.
THT reserves the right to correct any errors or omissions in its published materials and to amend these Terms and Conditions at any time as the result of any material changes to legislation or regulation. All amended Terms and Conditions shall automatically be effective upon being posted by THT to the website truehopetravel.com. Accordingly, guests should check the website truehopetravel.com prior to travel in order to ensure they are aware of any changes.